IT Solution Updated October 2026

The IT helpdesk bot for Google Chat

Small IT teams on Google Workspace get the same questions every week: VPN, Wi-Fi, printers, new laptops, access requests. Most answers are already in a doc somewhere. ChatGridAI answers them in Google Chat from your IT documents, and can open a ticket in Jira or your helpdesk when a person needs to step in.

Start with Google Workspace See how it works
Tier-0 answers in ChatHow-to questions answered from your IT docs
Tickets when neededCollects the details, confirms, then sends them to Jira or your helpdesk
Separate from HRIT docs and HR docs live in separate groups
Works with Drive and ConfluencePick runbooks from Google Drive, Confluence or upload them
How It Works

Set up an IT helpdesk bot in Google Chat

  1. 1

    Create an IT group

    Add your runbooks, setup guides and IT policies from Google Drive, Confluence or as files.

  2. 2

    Use the IT instructions

    Start from the IT template: step-by-step answers, ask for the device or OS, hand off when unsure.

  3. 3

    Connect a ticket action (optional)

    An IT admin sets up a webhook to Jira, ServiceNow or an automation tool. The bot collects the details and files the ticket only after the employee confirms.

  4. 4

    Install in Google Chat

    Employees DM the bot or @mention it in an IT Help space.

Examples

Questions it takes off the IT queue

Access
Password reset
"How do I reset my Google password?"

Steps from your IT guide, with the self-service link if you have one.

Network
VPN
"How do I set up the VPN on macOS?"

The setup steps for that OS from the runbook.

Devices
New laptop
"I'm getting a new laptop. What do I need to back up?"

The device handover checklist, cited.

Ticket
Hardware fault
"My monitor won't turn on."

Basic checks from the guide, then offers to open a ticket and shows the summary first.

Fit

Who it is for

It fits IT teams of one to ten people at companies of 20 to 500 employees on Google Workspace, where the helpdesk is often a shared inbox or a Google Chat space. If you run a full ITSM suite, the bot sits in front of it as the chat entry point. If you also run Microsoft Teams in part of the company, the same groups serve both. See the IT helpdesk chatbot page for Teams.

FAQ

Common questions

Yes, for the first line. ChatGridAI answers how-to questions from your IT documents in Google Chat, and can collect details for a ticket and send them to Jira or your helpdesk tool after the employee confirms.
Yes, through a webhook that an IT admin configures once. The bot asks for the missing details, shows a summary, and sends the ticket only after the employee replies confirm.
No. IT and HR are separate groups, each with its own documents and members.
The bot says it could not find it, instead of guessing. You can then add the missing guide, and the question is answered from then on.
$5 per seat per month after a 14-day trial, 20 seats minimum, plus your own OpenAI usage.

Give your Google Chat users an IT helpdesk bot

Add your IT docs, connect a ticket webhook if you want one, install the Chat app.

Start Free Trial Read the setup guide

$5/seat/month - 14-day free trial with 10 seats - no credit card required