Actions Updated October 2026

Create Jira tickets from Teams and Google Chat

The usual Jira app for Teams or Google Chat gives you a form: pick a project, an issue type, fill in fields. Employees skip it and send a DM instead. ChatGridAI lets them describe the problem in plain words. The AI asks for anything missing, shows a summary card, and creates the Jira issue only after they reply confirm.

Try actions free See how it works
Plain-language requests"My laptop won't connect to the VPN" becomes a filled ticket
Nothing sent without confirmThe employee sees a summary and replies confirm or cancel
Any Jira projectJira Software or Jira Service Management, via the REST API or Automation
Same flow in both chatsOne setup serves Microsoft Teams and Google Chat
How It Works

From a chat message to a Jira issue

  1. 1

    The employee describes the problem

    "I want to take annual leave from April 14th to 18th" or "The printer on floor 2 is jammed again".

  2. 2

    The AI asks for missing details

    Only the fields you marked as required: dates, device, urgency.

  3. 3

    A summary card is shown

    "Annual Leave 14-18 April - Type: annual - Paid: yes. Reply confirm to submit or cancel to dismiss."

  4. 4

    The ticket is created

    On confirm, ChatGridAI sends a signed webhook to Jira (or Zapier, Make or n8n). If delivery fails, the employee can reply confirm again to retry without retyping.

Setup

What an admin sets up once

  • A template in the JSON Builder: the fields the AI should collect and the JSON sent to Jira.
  • A webhook URL: the Jira REST API issue endpoint or a Jira Automation incoming webhook, or an automation tool in between.
  • Authentication: a Jira API token in the webhook settings (stored encrypted), plus any custom headers.
  • A test event from the dashboard to confirm Jira returns 201 before you switch Actions on.

The setup guide has a full leave-request-to-Jira Service Management example. You need someone comfortable with JSON and Jira fields for this step; employees never see it.

Compared

AI ticket creation vs the standard Jira chat apps

ChatGridAI actionsStandard Jira app for Teams or Google Chat
How a request startsPlain words in chatA form or a command
Fills fieldsThe AI asks only what is missingThe user fills each field
Confirmation stepSummary card, reply confirmSubmit button
Answers questions firstTries the docs before opening a ticketNo
Notifications and issue previewsNot the focusYes

Many teams use both: the Jira app for notifications, ChatGridAI for employees who just want to describe a problem.

FAQ

Common questions

Yes. With ChatGridAI the employee describes the problem to the bot in Teams, the AI collects the required fields, shows a summary, and creates the Jira issue after the employee replies confirm.
Yes. The same templates and webhook serve Google Chat and Microsoft Teams.
Not for submitting through the bot. The webhook authenticates to Jira with the token you configure. The reporter field can be set from the employee's email in the template.
Yes. Any HTTPS endpoint: ServiceNow, an HR system, your own API, or Zapier, Make and n8n for routing to email, Sheets or Slack.
No. Every action shows a summary first and is only sent when the employee replies confirm.

Let employees file tickets by describing the problem

Answers first, a Jira ticket when needed, and nothing sent without confirmation.

Start Free Trial Read the setup guide

$5/seat/month - 14-day free trial with 10 seats - no credit card required