Support & Help

Getting started is simple:

1. Click "Start Free Trial" and sign in with your Google Workspace™ or Microsoft Teams™ account
2. You'll automatically receive a 14-day free trial with 10 seats and full access
3. Add your OpenAI API key in the dashboard
4. Optionally create a Vector Store in OpenAI and add the Vector Store ID to enable document search
5. Create groups, customize AI instructions, and add team members
6. Install the ChatGridAI bot in Google Chat™ or Teams™
7. Start asking questions - your team gets instant AI-powered answers

The entire setup takes about 5-10 minutes.

You need:

• A valid Google Workspace™ or Microsoft Teams™ account from your organization
• An OpenAI API key (get it from platform.openai.com)
• Optional: A Vector Store ID in OpenAI if you want document search capabilities
• Admin permissions in your workspace to install the ChatGridAI bot

That's it! No additional software installation required. ChatGridAI works entirely within your existing chat platform.

Pricing details:

• Free Trial: 14 days with 10 seats, full access, no credit card required
• Subscription: $5/seat/month with 20 seat minimum ($100/month)
• Seat Packs: Add 5 seats for $25/month as you grow
• OpenAI Costs: You pay OpenAI directly for API usage (separate from ChatGridAI platform fee)
• No Setup Fees: Get started immediately

Simple, transparent pricing with no hidden costs or enterprise fees.

Yes, we take security seriously:

• All communication uses HTTPS/TLS encryption
• We don't store your conversation content
• API keys are encrypted in our database
• Access restricted to authorized domains only
• Hosted on secure infrastructure in Germany (Hetzner)
• Full GDPR compliance

See our Privacy Policy for complete details.

Currently supported:

• Google Workspace™: Google Chat integration
• Microsoft Teams™: Full Teams integration

Additional platforms may be added based on demand. Contact us if you need support for other platforms.

Team management is easy:

• Admin: Has access to the dashboard to configure groups, add/remove users, upload documents, and manage settings. Only admins can access the ChatGridAI dashboard
• Users: Simply install the ChatGridAI bot in Google Chat™ or Microsoft Teams™ and start asking questions. No dashboard access needed - they just use the AI directly in their chat platform
• Groups: Admins organize users by team or department. Each group can have different AI instructions, knowledge bases, and document access
• Domain-based Security: Only verified users from your organization's domain can use the AI. Admins control who gets added to which groups

Admins manage everything from the dashboard. Users just chat with the AI - no setup required on their end.

OpenAI usage is managed directly through your OpenAI account:

• ChatGridAI uses your OpenAI API key to process requests
• All usage and costs appear directly in your OpenAI billing dashboard
• If you hit OpenAI rate limits or usage caps, ChatGridAI will temporarily stop responding until limits reset
• You can increase your OpenAI limits in your OpenAI account settings or wait for the automatic monthly reset
• You have full control - set spending limits in OpenAI to prevent unexpected charges

Monitor your real-time usage and costs in the OpenAI dashboard.