Support & Help

Contact Support

We're here to help you get the most out of ChatGridAI. Our support team responds to all inquiries within 1 business day.

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Email Support

info@chatgridai.com

Response Time: Within 1 business day

Best for: Technical issues, billing questions, feature requests

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Documentation

Setup guides and troubleshooting tips

Available: 24/7

Best for: Self-service help and quick answers

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Technical Support

Advanced configuration and integration help

Response Time: Same business day for urgent issues

Best for: Complex setup, API issues, custom configurations

Support Hours

  • Email Support: Monitored daily, responses within 1 business day
  • Business Days: Monday - Friday (excluding Latvian holidays)
  • Emergency Issues: Service outages will be prioritized regardless of time
  • Time Zone: Support operates on Eastern European Time (EET/EEST)

Frequently Asked Questions

How do I get started with ChatGridAI? ▼

Getting started is simple:

  1. Click "Login / Register" and authenticate with your Google Workspace™ or Microsoft Teams™ account
  2. You'll automatically receive a 14-day free trial
  3. Configure your assistant by adding your OpenAI API key in the dashboard
  4. Create groups and assign team members
  5. Start using your AI assistant in your existing chat platform
What do I need to use ChatGridAI? ▼

You need:

  • A valid Google Workspace™ or Microsoft Teams™ account
  • An OpenAI API key with access to Assistants API
  • Admin permissions to configure the integration

That's it! No additional software installation required.

How much does ChatGridAI cost? ▼

Pricing details:

  • Free Trial: 14 days with full access
  • Subscription: Contact us for pricing based on your team size
  • OpenAI Costs: You pay OpenAI directly for API usage
  • No Setup Fees: Get started immediately

Contact info@chatgridai.com for custom pricing.

Is my data secure? ▼

Yes, we take security seriously:

  • All communication uses HTTPS/TLS encryption
  • We don't store your conversation content
  • API keys are encrypted in our database
  • Access restricted to authorized domains only
  • Hosted on secure infrastructure in Germany (Hetzner)
  • Full GDPR compliance

See our Privacy Policy for complete details.

Can I use my own OpenAI assistant? ▼

Absolutely! ChatGridAI is designed to work with your existing OpenAI assistants:

  • Use any assistant you've created in the OpenAI platform
  • Configure different assistants for different groups
  • Upload your own knowledge base and files
  • Customize instructions and behavior

Just provide your Assistant ID and API key in the dashboard.

What platforms are supported? ▼

Currently supported:

  • Google Workspace™: Gmail, Google Chat integration
  • Microsoft Teams™: Full Teams integration

Additional platforms may be added based on demand. Contact us if you need support for other platforms.

How do I manage team members and permissions? ▼

Team management is easy:

  • Admin Role: Full access to configuration and user management
  • User Role: Can use the assistant but not change settings
  • Groups: Organize users and assign different assistants per group
  • Domain-based: Only users from your organization can access

Manage everything from the dashboard at dashboard.

What happens if I exceed my OpenAI usage limits? ▼

OpenAI usage is managed directly through your OpenAI account:

  • ChatGridAI uses your OpenAI API key
  • All usage appears in your OpenAI billing
  • If you hit OpenAI limits, the assistant will temporarily stop responding
  • Increase your OpenAI limits or wait for the reset period

Monitor your usage in the OpenAI dashboard.

Common Issues & Solutions

Setup Issues

  • Can't login: Ensure you're using a valid Google Workspace™ or Microsoft Teams™ account
  • API key not working: Verify your OpenAI API key has Assistants API access
  • Assistant not responding: Check your OpenAI usage limits and API key permissions

Integration Issues

  • Teams not working: Ensure your organization allows third-party apps
  • Google Chat issues: Check domain authorization and permissions
  • Slow responses: This may be due to OpenAI API response times

Feature Requests

Have an idea for improving ChatGridAI? We'd love to hear from you!

  • Send feature requests to info@chatgridai.com
  • Include detailed descriptions of what you need
  • Explain your use case and how it would help your team
  • We prioritize features based on user demand

Still Need Help?

Email: info@chatgridai.com

Response Time: Within 1 business day

Business Hours: Monday - Friday, Eastern European Time

When contacting support, please include: